How to complain about a car

How to complain about cars: recent popular complaint issues and solutions across the Internet

Recently, car consumer complaints have become one of the hot topics on the Internet, with many car owners seeking ways to protect their rights due to quality issues, after-sales service or contract disputes. This article will combine the hot complaint cases across the Internet in the past 10 days to sort out the process, common problems and response strategies for car complaints.

1. Top 5 recent car complaint hot spots (data in the past 10 days)

2. Necessary steps before making a formal complaint

1.evidence collection: Save car purchase contracts, maintenance records, communication recordings, problem videos, etc. (it is recommended to use the timestamp function)

2.Priority negotiation: Submit a written appeal through the 4S store after-sales channel (keep the delivery receipt)

3.Third party testing: When quality disputes are involved, you can contact national testing institutions such as: China Automotive Technology and Research Center

3. Comparison of the five official complaint channels

4. Efficient Complaint Skills

1.Describe the problem accurately: Adopt the formula of "time + phenomenon + consequences", for example: "On March 1, 2024, the engine suddenly stalled while driving, resulting in a rear-end collision."

2.Citing regulatory basis: Focus on referring to Article 20/21 of the "Regulations on Liability for Repair, Replacement and Return of Household Automobile Products" (Three Guarantees Law)

3.Graded Complaint Strategy: Ordinary problems → 4S store; unresolved → regional manager; major defects → AQSIQ defective product management center

5. Special scene processing plan

Case 1: New energy vehicle battery life dispute- Require 4S stores to conduct CLTC working condition tests, and if the difference between the advertised parameters exceeds 15%, you can claim compensation.

Case 2: Repairs failed many times- If the same problem has been repaired more than 5 times or has not been repaired for a total of 35 days, you can directly request a return or exchange of the car (each repair document must be fully recorded)

6. Notes on rights protection

• Be wary of "delay tactics": you may lose the right to return or exchange the car if you exceed the three-warranty period. It is recommended to declare in writing that you reserve the right to retroactively

• Be careful when signing a mediation agreement: pay attention to whether the terms contain restrictive content such as "one-time settlement" or "waiving the right of recourse".

• Advantages of collective complaints: With the same defect, other car owners can jointly initiate a collective complaint through the China Automobile Quality Network

According to the latest statistics, the number of automobile complaints nationwide in February 2024 increased by 17% year-on-year, with new energy vehicle complaints accounting for more than 40% for the first time. It is recommended that car owners regularly check the recall announcements issued by the Defective Product Management Center of the State Administration for Market Regulation and safeguard their legitimate rights and interests in a timely manner.