How to evaluate Xianyu to buyers: Analysis of popular topics on the entire network in the past 10 days
On the second-hand trading platform Xianyu, the mutual evaluation system between buyers and sellers is an important part of building trust. Recently, the topic of "How to evaluate Xianyu for buyers" has caused heated discussion, especially in the context of the surge in new users. This article will combine the hot contents of the entire network for the past 10 days to structure the analysis of Xianyu's operating procedures, precautions and common problems of evaluating buyers, and attach data comparison.
1. The steps for Xianyu to evaluate buyers
According to Xianyu's official guide and user test feedback, the process of evaluating buyers can be divided into the following three steps:
| step | Operation Instructions | Things to note |
|---|---|---|
| 1. Order completion | After the buyer confirms receipt, the system will automatically open the evaluation entrance. | Need to wait for the buyer to confirm or the system automatically confirm (7 days) |
| 2. Enter the evaluation page | Find the corresponding order in "My-I Sell" and click "Go to Review" | The evaluation period is 15 days, and the evaluation cannot be supplemented after the timeout |
| 3. Submit evaluation | Select a star rating (1-5 stars), fill in text evaluation (optional) | Can be modified within 48 hours after the evaluation is submitted |
2. User hot topics in the past 10 days
By analyzing social platform data, the following high-frequency discussion points were found:
| topic | Discussion hot topic | Typical Problem |
|---|---|---|
| Malicious negative review response | 32.5% | Is it illegal for buyers to threaten to change bad reviews? |
| Automatic delivery time | 28.1% | Can the system still evaluate after automatic confirmation? |
| Evaluation content specifications | 19.7% | Will the WeChat account be blocked? |
3. Practical suggestions for optimizing evaluation quality
Combining Xianyu's official rules and the experience of veteran sellers:
1.Timely: It is recommended to complete the evaluation within 24 hours after the buyer confirms receipt, so as to increase the account activity weight.
2.objectivity: Avoid using extreme vocabulary, such as "worst" and "scammers", which may trigger system review.
3.Detailed: Describe the specific transaction process (such as "quick payment" and "packaging professional") and can get a buyer's response.
4. Dispute scenario handling plan
| Scene | Correct way to deal with it | Error demonstration |
|---|---|---|
| Buyer requests cashback to change the review | Keep chat history and report without modifying the real review | Complaints after compromise and re-evaluation |
| System misjudgment evaluation violation | Provide complete order screenshots through customer service work order appeal | Repeat the same content |
5. Latest policy changes (updated in 2023)
Xianyu has recently made two important adjustments to the evaluation system:
1.Anonymous review: Buyers can choose to hide their username, but sellers can still see the complete transaction history.
2.Credit impact: Obtaining negative reviews with "inconsistent descriptions" for 3 consecutive times will trigger account flow restrictions.
Through the above structured analysis, it can be seen that the Xianyu evaluation system needs to abide by platform rules and also needs to flexibly respond to actual trading scenarios. It is recommended that both buyers and sellers use the evaluation right rationally and jointly maintain a healthy second-hand trading ecosystem.
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